Πολιτική αποστολής

Last updated: 17/02/2026

1. Shipping Origin

All orders are shipped from Germany.

We currently ship to all countries within the European Union, excluding certain special territories (such as the Canary Islands).

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

You will receive a confirmation email once your order has been dispatched.

Estimated delivery time is 5–7 business days after dispatch.

Total estimated delivery timeframe: 6–9 business days from the date of order.

Please note that delivery times may be slightly extended during high-demand periods.

All orders are shipped via DHL and include tracking.

Shipping fees depend on parcel size and total order weight. Final shipping costs are calculated at checkout.

Standard Shipping Rates:

All shipments include tracking.
Customers receive a tracking number via email once the order has been dispatched.

If a parcel is officially confirmed as lost by the carrier (DHL), we will either:

We will assist you in opening an investigation with the carrier if necessary.

If a parcel is returned to us due to:

The customer is responsible for the return shipping costs.

If the order is to be reshipped, a new shipping fee must be paid.

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the parcel is returned:

If you notice an address error, please contact us immediately. Address changes cannot be guaranteed once the order has been dispatched.

As we currently ship within the European Union, no additional customs duties apply for EU deliveries.