Subscriptions don't count toward free shipping.
Last updated: 26/09/2026
All orders are shipped from Germany.
We deliver to all countries of the European Union, except certain special territories (such as the Canary Islands and similar remote regions). If you are not sure whether we deliver to your address, please contact us before you order.
Orders are dispatched within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or public holiday are processed on the next business day.
As soon as your order has been dispatched, you will receive a confirmation email with your tracking number.
Estimated delivery time: 6–9 business days from the date of your order (1–2 business days until dispatch, then 5–7 business days in transit).
These are estimates. Deliveries may take longer during peak periods, because of carrier delays or because of other circumstances beyond our control.
Every order leaves our warehouse with DHL.
For deliveries outside Germany, DHL transports your parcel to your country, where it is handed over to a local courier company that completes the delivery.
In remote or hard-to-reach areas, the courier may not deliver to your door. In that case, you will need to collect your parcel from the courier's nearest branch or pickup point.
Shipping costs depend on the size and total weight of your order. The exact cost is shown at checkout before you pay.
Standard shipping rates:
| Parcel size | Germany | EU |
|---|---|---|
| Small parcel | €4.00 | €4.50 |
| Parcel S | €5.60 | €11.20 |
| Parcel M | €6.70 | €15.40 |
| Parcel L | €8.30 | €18.60 |
If your parcel is lost or arrives damaged, please contact us as soon as possible, ideally within 7 days of the estimated delivery date, and send us photos and a short video (5–10 seconds) of the parcel and its contents.
We will look into it with the carrier. If the parcel is confirmed lost or was damaged in transit, we will send you a replacement free of charge or refund you in full.
If a parcel comes back to us because it was not collected, could not be delivered after several attempts, or was refused, the cost of returning it to us is borne by the customer. If you would like us to send it again, a new shipping fee applies.
Please make sure your shipping address is correct and complete. If you notice a mistake, contact us immediately: once your order has been dispatched, we cannot guarantee a change of address.
If a parcel comes back to us because of an incorrect or incomplete address, the original shipping cost is not refunded, and sending it again requires a new shipping fee.
We only ship within the European Union, so no customs duties apply.
If you have any questions about shipping, write to us at vorynex2026@hotmail.com.