Subscriptions don't count toward free shipping.
Last updated: 10/10/2026
As a consumer, you can withdraw from your purchase within 14 days without giving any reason. The 14 days start on the day you, or a person you have named (for example the recipient of a gift), receive the products. If an order arrives in several parcels, they start when the last parcel arrives. For a subscription, they start when the first delivery arrives.
To withdraw, inform us (VORYNEX, Vasileios Voryllas, Patras, Greece, info@vorynexus.com) of your decision by a clear statement, for example by email with your name, your order number and the products concerned. You may use the model withdrawal form at the end of this page, but you don't have to.
You can also exercise your right of withdrawal online at vorynexus.com/pages/eu-withdrawal-form (the link “Withdraw from contract here” at the bottom of every page of our store). If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay. The online form withdraws the whole order; to withdraw from only some of the products, send us your statement by email instead.
To meet the withdrawal deadline, it is sufficient for you to send your statement before the 14 days have ended.
Please send the products back unopened, with the safety seal intact and in their original packaging, within 14 days of telling us that you withdraw, to the return address we give you in our reply. You pay the direct cost of returning the products. You are only liable for a loss in value of the products if it results from handling them beyond what is necessary to check their nature, characteristics and functioning.
Please do not send products to the sender address printed on the parcel (“Fulfillment Center”). That is the warehouse that ships our orders, and it does not accept returns. Use only the return address we give you.
Before you send the products, we ask you to email us photos of them showing the label and the safety seal. That way we can confirm the return is accepted before you pay for shipping.
As soon as you send the parcel, email us its tracking number. We refund you as soon as we receive the products or your proof of sending, so the sooner you send it, the sooner you get your refund.
If a product reaches us opened or with a broken seal, the right of withdrawal no longer applies to that product (section 2) and it is not refunded. We will tell you by email, with photos, and send it back to you at your cost or, if you ask us to, dispose of it. The other returned products are refunded as described in section 4.
We refund everything you paid for the returned products, including the standard shipping cost of the original delivery (but not any extra cost if you chose a more expensive delivery method than our standard one), within 14 days of receiving your withdrawal. We may wait until we have received the products back, or until you have sent us proof that you returned them, whichever happens first. We refund to the payment method you used for the order, unless you expressly agree otherwise; the refund costs you nothing.
We pass orders on for shipping right after payment. If you write to us before your order has a tracking number, we cancel it and refund the full amount. Once it has shipped, you can withdraw as described in section 1.
If a product arrives damaged or faulty, or is not what you ordered, email us as soon as possible, ideally within 48 hours of delivery, with your order number. We will need photos of both the parcel (outside, with the shipping label) and the product, showing the problem. We use them to check the problem and, if the damage happened in transit, to report it to DHL.
In most cases you don't need to send the product back: we send you a new one or refund you. If we do need it back, we will send you instructions and pay the return cost. Please don't send anything back before we reply.
The legal guarantee does not cover damage caused after delivery by incorrect use or storage. Your statutory rights for defective products (legal guarantee) are not affected.
If DHL confirms that a parcel is lost, we will send the order again at no extra cost or refund it in full.
If a parcel comes back to us because the address given was incorrect or incomplete, or because it was not collected, we can send it again for a new shipping fee, or refund the products without the original shipping cost.
(Complete and return this form only if you wish to withdraw from the contract.)
To: VORYNEX, Vasileios Voryllas, Patras, Greece, info@vorynexus.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
For returns and refunds: info@vorynexus.com
Online withdrawal form: vorynexus.com/pages/eu-withdrawal-form