Cancellation policy

Subscription Policy

Last updated: 29/09/2026

This policy applies when you choose Subscribe & save (delivery every month) for a product.

1. How a subscription works

  • You receive the products you chose every month, until you cancel. There is no minimum term.
  • Each delivery is charged at the subscription price shown on the product page and at checkout: currently 10% off the regular price (5% off for Whey Protein).
  • Your payment method is charged automatically for each delivery, one month after the previous one. You can see the next billing date in your account.
  • Each delivery ships as a separate order. Its shipping fee is calculated with our shipping rates and shown at checkout and in your subscription (see our Shipping Policy).
  • A subscription cannot be sent as a gift.

2. Change, pause or cancel at any time

In your customer account (Account → Subscriptions) you can, at any time and at no cost:

  • cancel the subscription,
  • pause it, or move the next delivery to another date,
  • change the products, the quantities or the delivery frequency,
  • update your delivery address.

You can also cancel by email to info@vorynexus.com with your name and order number. A cancellation stops every delivery that has not been charged yet; to stop the next one, cancel before its billing date. A delivery that has already been charged will still be shipped.

3. Failed payments

If a payment fails, we try again up to 3 times, one day apart. If it still fails, the subscription is cancelled and no further deliveries are made.

4. Price changes

If the price of a product in your subscription changes, we will tell you by email before the first billing date at the new price, so you can change or cancel your subscription in time.

5. Right of withdrawal

You can withdraw from the subscription within 14 days of receiving the first delivery, as described in our Return & Refund Policy. Opened or unsealed products cannot be returned.

6. Contact

info@vorynexus.com